Shipping Policy
Preserving the Quality of Our Chocolates To ensure the decadence of our chocolates, orders shipping to warm environments (over 75°F) must include an insulated shipping box with a $7 upcharge. This packaging preserves confections for 48-72 hours. We are not responsible for melted items if this option is not selected. Upon delivery, store chocolates in a cool, dry environment (60-75°F) and enjoy within three weeks.
Shipping Options and Schedules
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Shipping Days: Orders generally ship Monday through Wednesday. One-day shipping regions may ship on Thursdays. Orders received by 3 PM CST ship the same day.
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Carrier: UPS is our preferred shipping method, offering 1-3 day delivery in the USA. Only UPS Next Day Air guarantees delivery times. Delays caused by weather, mechanical issues, or incorrect addresses are beyond our control.
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Delivery Limitations: No deliveries to PO Boxes, APO, or FPO addresses. International shipments may incur additional customs fees, taxes, or delays, which are the customer’s responsibility.
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Holiday Shipping: During peak periods (Nov-Dec, Feb-Mar), processing times may be extended, and we aim to ship daily.
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Temperature Hold: Shipments may be delayed if destination temperatures exceed 85°F (2-Day shipping) or 90°F (Next Day).
Local Pickup and Delivery Madison area customers can pick up orders daily from 10 AM to 5 PM at our Monroe St. location. Pickup orders require 24-hour notice and are non-cancellable as chocolates are made fresh to order. Include your desired pickup date and time in the order comments.
We will be open until 6 PM on December 23rd for extended Holiday Hours.
Order Tracking Tracking information is provided for all orders and will be sent automatically once your order is processed.
Gift Messages Include a gift message in the shopping cart section labeled “Add Gift Message” to let your recipient know who sent the gift. Invoices or receipts are not included in shipments.
Returns Policy We do not accept returns. If you have an issue with you order please contact bob@infusionchocolates.com
General Shipping Information
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Shipping rates are weight-based, rounded up to the nearest pound.
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We make every effort to ship orders within 1-3 business days, as all chocolates are handmade fresh to order.
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If you have questions, contact Bob@infusionchocolates.com for assistance.
Thank you for choosing Infusion Chocolates. We aim to deliver your confections in perfect condition!